Industry Articles
Customer Service, When is it OK to "Break the Rules"? This past summer, I was refueling at one of the local gas stations ner my house, when it occured to me that the story I'm about to share would have been the perfect opportunity for customer service person to "break the rules."
The Four Pillars of Commercial Records Centers Today’s commercial-records centers continue to diversify and expand service offerings to accommodate the growing needs of their clients. This diversification has helped balance businesses by reducing dependency on one source of revenue, i.e., “the box on the shelf.”
Divide & Conquer: Realizing the Benefits of Virtualization
As a developer, I’m often required to write software programs for different Operating Systems, and inside different environments. There are hundreds, if not thousands, of different settings in each OS, and many programs want to change those settings to suit their particular needs. This can lead to a lot of resource management.
What can it really cost you?
There seems to be an insurance program for just
about everything under the sun. We insure our
cars, buildings, houses, and spouses just to name a
few. In fact, if you “Google” insurance,
2007
Records Management and Shredding. Should you offer both?
Hardly a day goes by when an entrepreneur doesn’t dream of a new venture, fresh profit opportunity or an exciting challenge. It must be something in our blood, because it never goes away. For example, in records and information management, several basic services are typically provided:
2007
The Internet and Records Management
There are two very separate and distinct Internet approaches for records management - web-enabled/web-access or web-based. The differences are significant.
2005
Technology vs. Relationships
In the past, we built relationships and often made buying decisions based on them. These days, we deal more with e-mails, the Internet and self-service kiosks than we do with people.
2005
NFPA 13 Executive Summary
NFPA 13, Standard for Installation of Sprinkler Systems , changed significantly in 2002 and there are proposals for changes for the 2006 edition that could have significant effects on the RIM industry.
2005
ASI Announces Veri-Shred
Combining know-how with state-of-the-art technology, Veri-Shred innovatively manages your destruction business needs from A to Z.
3/2005
Email
archiving market poised to explode
Vendors of e-mail archiving and retrieval software will see revenue
growth of more than $2.3 billion in their market over the next
four years, a new study predicts.
3/16/2004
Data
Retention Regulations: Keeping it Legal
Despite all the recent hype about compliance, there's still a
lot of confusion surrounding new data retention regulations. Read
on for tips on negotiating the new regulatory landscape.
3/3/2004
Challenges
abound archiving company email
Pressured by fines and threats of imprisonment for noncompliance
with federal and state regulations, IT executives slowly are deploying
systems that archive their e-mail and instant-messaging communications.
11/3/2003
How
Sarbanes-Oxley will change the audit process
SARBANES-OXLEY will mean big changes for both auditors and the
companies they audit. The former now will be required to certify
a company's internal controls and will no longer be able to use
certain common audit strategies.
9/1/2003
Recordkeeping
rule holds top executives accountable
It might be time for executives to go back to school to learn
about OSHA's revised recordkeeping standard, since they can be
held accountable for any mistakes or falsifications in injury
and illness logs.
5/1/2003
The
hidden benefits of Sarbanes-Oxley.
Being a CEO at a public company is clearly not as enviable a position
as it once was. The passage of the Sarbanes-Oxley Act last summer,
with its numerous penalties for corporate wrongdoing, means some
CEOs could actually face prison time.
5/1/2003
HIPAA
basics in training for your workforce
Even though the HIPAA privacy rules took affect in April 2003
requiring staff training, it is never too late. Let me try to
spell out what HIPAA does require in terms of staff and training
and what is open to interpretation.
4/22/2003
When
unexpected occurs, best laid plans can avert disaster.
No one disputes that earthquakes, fires, floods and hurricanes
are disasters. But many businesses fail to recognize dozens of
other disasters waiting to happen, from computer viruses to employee
theft to runaway cars plowing into buildings.
3/1/2003
New
SEC regulations to address storing and restoring Email
Messaging applications are crucial for modem business, but managing
them is a never-ending headache. Messaging data generates huge
volumes of storage:
1/1/2003
Is
your occupational health program ready for HIPAA?
Unlocking the secrets of the New Privacy Rule: the April 14, 2003,
compliance deadline for the federal health information privacy
regulations is less than a year away.
9/1/2002