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SEPTEMBER 2007
IN
THIS ISSUE
Staying Connected - The
Old Fashioned Way
IMPORTANT: Submit
Add/Requests by Oct. 13th
ASI Continues to Grow
Joyce Franks Joins ASI
Technical Support Team
Allen Bostwick Joins
ASI Development Team
Release
of Veri-Shred 1.1.204
VVKweb.NET
More Powerful Than Ever
VCKSQL Release Slated for
December 2007
Tana's Tech
Tip
Wild Card
Searches in VCK
There are many “wild card” searches that you can use in VCK "Just
Ask!" Here are a couple worth noting:
More than
one item
Enter a pipe sign ( | ) between values to search for more than 1 item in
a given field. For example, to search for more than one Customer Box ID
simply enter the first number, then the pipe sign ( | ), then enter the
next number. It would look like this: 187643|785443|846396|350486.
Items
Between 2 Values
Enter the tilde ( ~ ) between two values to search for everything between
those two values. For example, to search for all boxes with an entry
between January 1 and January 31, 2007, enter the following:
01/01/2007~01/31/2007
We'll be posting more of these wild cards in future newsletters, so keep
reading!
Register
for ASI WebShare Webinars
WebShare provides ASI Users with online webinar training sessions
including step-by-step instruction and review of neat features offered by
ASI's many records and information management software solutions.
Register Today for our
next webinar to be held Tuesday,
Sept. 25th where we'll review the latest Veri-Shred
release enhancements. Normally, $49 per webinar, this one is FREE!
Are you using
ASI Mobile Yet?
Email to find out how you can implement ASI Mobile
for $100* per truck per month.
Sales@AndrewsSoftware.com
*does not include shipping, taxes, duties, finance charges
or additional supplies.
Useful Links
ASI Learning Center
Here you can view all ASI product help manuals.
24/7 Software Support
Have an issue you need assistance with? Get help today
by visiting our online Support Center with FAQs and more. Don't see an
answer to your problem? Create a support trouble ticket. One of our
support staff will respond within 24 hours, plus you can view the status
of your support question at any time simply by logging in!
Upcoming
Events
ARMA Annual Conference &
Expo
Oct. 7-10
Baltimore , MD
Visit us at Booth
#623.
HHGFAA Annual Meeting
Oct. 14-17
New York , NY
Visit us at booth
#800.
THE 411 ON
ASI
Please send any payments, hardware and other
correspondence to:
Andrews Software, Inc.
6900 W. Snowville Road
Cleveland, OH 44141
Toll-Free: 800-807-2093
(North America)
Phone: 440-546-9771
www.AndrewsSoftware.com
www.InfoKeeper.com
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Staying Connected -- The Old-Fashioned Way
Scott Bidwell, VP Sales & Marketing
 Lee Miller and I recently returned from
the very successful PRISM/NAID European Conference held this month in
Paris. Not even my jetlag or the "Paris Bug" has dampened the
renewed energy we feel from meeting with and socializing with so many
people who simply love what they do. Whether at the ASI booth, or over a
cup of coffee, or during the many networking events, we had the opportunity
to interact with people, face-to-face and one-on-one. While we consider
this method of connecting with people one of the most essential to plant
the seeds of mutual understanding and trust (whether professional or
personal), it occurred to us that connections made face-to-face are quickly
being supplanted by more technological methods.
You’re probably aware that there is a whole generation of young adults
who no longer spend hours chatting on the phone. Instead, they’re chatting
on Facebook or My Space or who knows where. And they aren’t just chatting
with one or two ‘”friends” – they’re chatting with lots of friends
SIMULTANEOUSLY. Heck, it’s not just the youngsters – Facebook, in
particular, seems to be favored among the “older persuasion” as well (i.e.
anyone over the age of 25). I should probably correct my earlier sentence
where I mention we aren’t spending hours on the phone. Of course, a cell
phone isn’t just a phone anymore either. It’s a PDA, camera, video
recorder, MP3 player…it’s probably one step away from actually cooking
dinner for us too! Certainly, phones are being used as much as ever,
although now we’re mobile and we use them everywhere regardless of whether
it is appropriate or not. How often do you observe a couple having lunch or
dinner where one person is picking at their food while their partner
engages in a lengthy discussion on their cell phone or taps away on the Blackberry?
Psychologists have already dubbed this phenomenon as “absent presence”
where people are part of a couple or group, yet aren’t actually
participating in the activity at hand due to their cell phones or PDA’s.
There’s no denying that the Internet, email, cell phones and PDA’s
enable us to stay connected with our customers, colleagues, friends and
family in a way that Alexander Graham Bell would’ve found hard to imagine.
What does this mean for the future of face-to-face communication? Will this
slowly become a lost art as these devices become a buffer against
face-to-face connections? Or will we become more adept at communicating
with one another due to these tools? I don’t know the answer. What I do
know is that, if given the choice to sit down with my neighbor or customer
face-to-face versus a quick chat online, I’ll go for the coffee every time.
Submit Adds/Requests Prior to Oct. 13th
On Saturday, October 13th between the hours of 12pm EST and 8pm EST
InfoKeeper will be offline while we perform system upgrades. We are
asking all customers to send their adds and requests before this time
period, as temporary adds/requests data will be cleared out after the
update. If you have any questions, please contact your Support
Representative.
Back to Top
ASI Continues to Grow
ASI continues to grow, adding resources and people to provide more
enhanced solutions and service for its expanding list of customers. Two
most recent additions to the ASI Team include Joyce Franks and Allen
Bostwick. Joyce is the newest member of our Technical Customer Support Team
and has nearly 15 years of corporate IT support and help desk experience.
Allen joins up from an IT consulting company, where he played a key role in
the development of ASI Mobile and Visual Corporate Keeper (VCK) SQL.
Customers continue to report that they find the ASI
Support Area and Help Desk extremely helpful in providing multiple
resources to resolve questions they may have. A key component is its
Trouble Ticket feature, whereby users submit non-emergency support requests
online. A confirmation email is sent upon receipt of the Trouble Ticket and
an ASI Support Specialist will respond within 24 hours. For step-by-step instructions,
read the article in the July 2007 issue of The ASI Archive.
Of course, there is a full team of Support Specialists available 24/7,
365 days a year to provide phone assistance for your most urgent support
requests.
Back to Top
Joyce
Franks Joins ASI Technical Support Team
We are very pleased to welcome Joyce Franks as our newest Customer
Technical Support Team member. With 13 years of IT support experience she
is adept at supporting customers, software applications, and network
systems.
"I’m looking forward to speaking with and getting to know ASI’s
customers," says Joyce.
As busy as she'll be getting to know customers, Joyce also enjoys
keeping busy in her garden and with family and friends. She says that she
particularly adores her four nephews who live outside the state and is
continually spoiling them with care packages. She's already sent their
Christmas presents! Watch out Joyce...you're going to make Santa look like
he's slacking!
Back to Top
Allen
Bostwick Joins ASI Development Team
As a 15 year veteran in the area of enterprise software development and
design, Allen Bostwick brings considerable expertise and energy to his
position as ASI's newest software developer. Allen has spent much of his IT
career as a consultant, contracted to such companies as McDonald
Investments, Moen, Penske, and University Hospitals, just to name a few.
Originally contracted to work for ASI to develop its VCKSQL solution,
Allen's core responsibilities will be to continue to drive the development
of VCKSQL, scheduled for release in December 2007, as well as ASI Mobile.
Allen's road to IT guru was not a direct path, however. In a previous
life, he attended and taught at both the University of Akron and Purdue
University, where he says much of his time was spent translating Old Norse
sagas and trying to convince freshman that writing was worth taking the
time to do. Today, Allen lives in Akron, Ohio with his wife and two sons,
ages 8 and 15. When asked what he liked to do in his spare time, Allen
said, "If I had any spare time, I would spend it reading, trying to
play piano and banjo, or camping and fishing somewhere far, far away."
Back to Top
Release of Veri-Shred
1.1.204
Andrews Software is pleased to announce the release of Veri-Shred
1.1.204. This release contains several new features and enhancements
and resolves some undocumented features a.k.a. “cosmetic & bug fixes”
(CBF). We encourage you to read through this list carefully and to hold an
internal meeting so your internal users will have the knowledge to take
advantage of the
new features and benefits.
ASI support representatives will work with you to run the update and
answer any questions. We are also hosting a FREE
Web-Share session on Tuesday,
Sept. 25th to review these updates.
Back to Top
VVKweb.NET More Powerful Than Ever
VVKweb.NET™ is ASI’s most comprehensive, feature-rich off-site media
management solution. Employing SQL and .NET technology, considered the most
robust, secure database technology available, VVKweb.NET is managed,
maintained and controlled by the records center. Working in conjunction
with Visual Vault Keeper® (VVK), clients are able to view and update media
information, manage deposits and withdrawals, search and query the
inventory and much more – all from a single-center database in real time
via the web. WIth its SQL database, VVKweb.NET offers significant benefits
over its competitors. For example:
Multi-Layer
System Security
Records centers hosting VVKweb.NET, and their clients, can be confident
data is protected from unauthorized access. Enhanced security features
include:
- Two-Factor Authentication
requiring two sets of sequential logins. The first login is controlled
by the records center and the second login is controlled by the user.
- Domain and IP-Based
Security
- A VPN (Virtual Private
Network) can be utilized to allow software access only to clients
within the VPN. The application can also be accessible within the
records center’s Intranet and not be exposed to the Internet at all.
Intuitive Ease of
Use
Intuitive controls and page handling (no more back button timeouts) ensure
tasks are accomplished effortlessly. User data entry is also maintained
between visits, improving efficiency.
Client Controlled
The Client Administrator can setup users, security access per user,
customize names and field positions, view user activity reports and much
more. Passwords can also be changed by the client.
Customizable
The Grid Manager allows users to customize their screens by changing
the field names and the order in which they appear. Screen changes
are reflected for all users.
These are just a few of the many reasons VVKweb.NET is recognized as a
performance leader. Click here to read the full data sheet.
Back to Top
VCKSQL Release Slated for December 2007
Visual Corporate Keeper (VCK) SQL is scheduled to release by December of
this year. In progress for the past 17 months, VCKSQL will deliver more
secure, reliable and robust database capabilities, another reason those who
use it, consider VCK to be the most advanced records center software
solution available. Look for more information regarding the advantages
offered by VCKSQL in future newsletters.
Back to Top
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